Privacy Policy

Our Commitment to Privacy

Caretakr is a community-driven platform that facilitates mutual aid among travelers. We believe privacy is fundamental to trust, and we're committed to protecting your personal information while enabling meaningful community connections.

Information We Collect

Information You Provide

• Contact Information: Name, phone number, email address, Instagram handle
• Care Requests: Details about your pets, plants, home, and care needs
• Scheduling Information: Travel dates, availability, and care preferences
• Communication: Messages exchanged through our platform and WhatsApp integration

Automatically Collected Information

• Usage Data: How you interact with our platform, including form completion times
• Security Data: Access attempts, security events, and anti-bot detection data
• Technical Data: Browser type, IP address, and device information for security purposes

How We Use Your Information

We use your information to:

• Facilitate care arrangements between community members
• Send reminders and updates about care schedules
• Maintain the security and integrity of our community
• Prevent fraud and ensure genuine community participation
• Improve our platform and community experience

Information Sharing

We share your information only with:

• Other Community Members: Contact details are shared only with approved caretakers for your specific requests
• Trusted Approvers: When you request access, your information is shared with the person who can approve your request
• Service Providers: We use Airtable for data storage and Twilio for WhatsApp communications

We never sell your personal information to third parties.

Data Security

We implement multiple security measures including:

• Invite-only access with multi-stage approval
• Bot detection and rate limiting
• Secure token-based authentication
• Encrypted data transmission
• Regular security monitoring and logging

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for communications
• Report privacy concerns

Data Retention

We retain your information as long as you're an active community member. When you leave the community, we may retain certain information for safety and security purposes, including:

• Security events and access logs (1 year)
• Care history for reference and safety (2 years)
• Anonymized usage data for platform improvement

Third-Party Services

We use the following services that have their own privacy policies:

• Airtable: Data storage and management
• Twilio: WhatsApp messaging and communications
• VERD: Platform infrastructure and hosting

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or for legal compliance. We'll notify community members of significant changes through our platform or direct communication.